SecureNinja's expert ITIL® foundation training and certification boot camp in Washington, DC, San Diego, CA or live online is an exciting and dynamic (3) three-day course, fully updated for ITIL. This course introduces learners to the life cycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate-level training courses.
The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
• IT Management
• IT Support Staff
• IT Consultants
• Business Managers
• Business Process Owners
• IT Developers
• Service Provider
• System Integrator
- Service Management as a practice
- The Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Technology and Architecture
At the end of this course, you will be able to:
- Identify the key principles and concepts of IT Service Management.
- Identify the benefits of implementing ITIL in an organization.
- Identify the Service Management processes and how they map to the Service Lifecycle.
- Identify the basic concepts and definitions related to the Service Lifecycle.
- Identify the activities and roles involved with the Service Lifecycle.
- Identify the relationship of each component of the Service Lifecycle and how they map to other components.
- Identify the factors that affect the effectiveness of the Service Lifecycle.
None, although familiarity with IT service delivery will be beneficial.
- Accredited Foundation training is strongly recommended but not a prerequisite.
The exam is a closed book, forty (40) multiple-choice questions. The passing score is 65% (26 out of 40 questions). The exam lasts 60 minutes.
- Upon successful passing of the ITIL Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme.
- Project Management Institute – Professional Development Units (PDUs) = 18
- NASBA CPEs 21
SecureNinja is an ITIL® Accredited Training Organization Affiliate sponsored by ITpreneurs an Accredited Training Organization (ATO). ITIL® is a Registered Trade Mark of the Cabinet Office. The Swirl logo™ is a Trade Mark of the Cabinet Office.
These training courses are only delivered as an onsite format for groups of 5 or more. Our world-class instructors will bring our on-demand turn-key solution directly to you. Contact us now for more details and pricing